Odoo Live Chat allows real-time communication with website visitors, providing immediate support and enhancing customer engagement. With features such as automated greetings, ticket creation, and lead generation, it is an ideal app for improving customer satisfaction and increasing conversions.
Odoo Live Chat connects you with customers across multiple platforms, including your website, social media, and email, all from one interface.
Manage customer interactions effortlessly from different channels, ensuring every query is addressed.
Easily customize the chat widget with your choice of colors, greetings, and designs to align with your brand identity.
Integrate a flexible chat widget into your website, delivering instant, real-time support to visitors. Odoo Live Chat streamlines communication and offers responsive, multi-channel customer support.
Odoo software’s Live Chat App allows businesses to proactively engage with visitors by sending chat requests. Whether triggered by specific actions or the duration spent on a page, you can start conversations and offer assistance before customers ask. This proactive strategy enhances customer engagement and increases conversion rates.
With Odoo Live Chat, you can monitor the pages or products visitors have recently explored, allowing personalized support based on their interests. This feature empowers your support team to provide tailored recommendations, address specific questions, and improve the customer experience.
Odoo Live Chat thoroughly records all your chat sessions, enabling you to revisit past conversations and follow up with customers when necessary. This feature helps you monitor resolved issues and builds a knowledge base for future interactions.
Monitor essential metrics such as response times, chat duration, and customer engagement. Odoo software’s session statistics provide crucial data that helps you identify trends, evaluate team performance, and highlight improvement areas.
Odoo Live Chat includes operator analysis to assess individual performance. You can examine each operator’s response time, the number of chats handled, and customer satisfaction, which aids in optimizing team performance and delivering better service.
After each interaction, customers can rate their experience. Odoo compiles this feedback into comprehensive reports, enabling you to assess customer satisfaction and identify areas for improvement.
Odoo Live Chat ERP system lets you create and save canned responses for frequently asked questions or standard inquiries. With just a few clicks, operators can choose a pre-written reply and send it to customers instantly, saving time and ensuring uniform communication. Canned responses simplify communication, shorten response times, and help uphold high customer service in every interaction.
Turn chat interactions into actionable leads with a simple command. Effortlessly capture potential customers' information and send it to your CRM for follow-up.
Easily create support tickets from chats. Assign, track, and resolve customer issues while keeping a smooth workflow.
Look up previous ticket records during live chats to offer personalized assistance and context-driven solutions.
Quickly pull up chat history to review past conversations, ensuring continuity and avoiding repetitive questions.
Utilize the help command to provide agents with instant tips or predefined responses, improving support accuracy and speed.
Inform customers when leaving a chat, ensuring clarity and a smooth transition for escalations or follow-ups.
Predefined commands streamline communication for various scenarios, from capturing data to directing queries, by automating routine tasks and guiding customer interactions.
Step Types for Customized Workflows: Create personalized chat experiences with flexible step types:
At Greytrix Business Solutions, we operate Odoo Live Chat to assist businesses in delivering real-time support and enhancing customer engagement. With features such as multi-channel integration, proactive chat requests, and detailed reporting, the Odoo ERP software enables businesses to connect with their customers effortlessly. Its customizable widget, pre-set responses, and customer feedback system facilitate effective communication, while operator analytics and session statistics aid in improving team performance. Boost customer satisfaction and simplify support processes with Odoo Live Chat.
