Odoo Helpdesk App streamlines customer support by managing multi-channel support tickets, automating task assignments, and tracking performance with real-time insights. Integrated with sales, field service, and live chat, it enhances efficiency and customer satisfaction with tools for reporting, SLAs, and custom configurations.
Capture customer queries from various channels—email, live chat, website forms, and more—into a single platform for easy tracking and resolution.
Tailor support teams and assign tickets based on expertise or workload, ensuring the right team member handles each request.
Automatically assign support tickets to the relevant team or person based on predefined rules, minimizing response times and increasing efficiency.
Organize and manage your support workflow with customizable ticket stages, making tracking ticket progress and status easy.
Keep customers informed with automated updates on the status of their tickets, improving communication and satisfaction.
Easily link your helpdesk to a comprehensive help center where customers can find solutions and answers to common issues.
Engage with customers in real-time through live chat, providing instant support and building stronger customer relationships.
Automate responses to common queries with an AI-powered chatbot, providing quick and consistent answers 24/7.
Integrate your support system with refund processing, ensuring seamless handling of customer refund requests within the helpdesk platform.
Simplify the process for handling product returns by integrating return management into your helpdesk system.
Link helpdesk tickets to field service tasks, ensuring field agents are notified and dispatched for on-site resolutions when needed.
Provide customers with coupon codes and discounts directly through the helpdesk, enhancing their experience with special offers.
Integrate repair order management with the helpdesk app, allowing customers to request and track repairs on their products easily.
Define clear service level agreements (SLAs) to set expectations for response and resolution times, ensuring your team meets customer demands promptly and efficiently.
Keep track of the time spent on each support ticket, allowing you to accurately bill customers for services rendered and maintain transparency in your operations.
Generate comprehensive reports to analyze the performance of your support team. Track metrics such as response time, ticket resolution time, and workload distribution to make informed decisions.
Capture valuable customer feedback through ratings and surveys, enabling you to measure satisfaction levels and identify areas for improvement.
Greytrix Business Solutions implements the Odoo Helpdesk to enhance customer support and streamline issue resolution. With features like ticket management, automated workflows, and seamless integration with other Odoo apps, Odoo Helpdesk helps businesses provide quick, efficient support, improve customer satisfaction, and optimize service delivery.
